FAQs

Frequently Asked Questions

As we process orders quickly, we have a limited amount of time to make any changes to your order. Please contact us immediately and we will do our best to accommodate your request depending on the status of your order.
Once we receive your item, we will inspect it and notify you that we have received your returneditem. We will immediately notify you on the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
We know how important it is to receive your order quickly so we do our best to ship orders as fast as possible. Once you placed your order, we begin to process it immediately and any requests to change or cancel an order require contacting a customer service representative. Contact us immediately and we will attempt to accommodate your request based on the status of your order.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Outside of the U.S. Free Shipping on all orders within your country on orders over $50.

To check whether shipment to a foreign Country is available, select the Country of destination from the cart provided on the website.

At Lv Case we are working hard to meet the current demands of our Customers while maintaining a safe work environment for our staff. Due to current events, our warehouse is processing orders within 3-5 business days of placing the orders. We understand the needs of our customers in protecting their phones and are working tirelessly to improve our new day to day operations under current government guidelines. As always once your order ships you will receive shipment confirmation email. Thank you for your patience.
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